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Customer Support

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Latest activity by Customer Support
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    Customer Support created an article,

    License

    Website Yii Framework v2Copyright © 2008-2016 by Yii Software LLC, licensed under BSD License. Bootstrap v3.0.0Copyright 2012 Twitter, Inc under the Apache 2.0 license. normalize.css v2.1.0Copyri...

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    Customer Support created an article,

    What platforms does HelloWings support?

    We support Microsoft Internet Explorer 9+, and latest versions of Google Chrome, Mozilla Firefox, Opera, and Safari in desktop platform. For mobile, we support browsers in Android 2.3+ with Google...

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    Customer Support created an article,

    When will be the cheapest time to book tickets for LCC?

    We can't tell you when the best time is to book tickets precisely, but generally these airlines would release the seats for following 10~12 months at some time, with special promotions. This might ...

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    Customer Support created an article,

    Why checked luggage and meals are excluded from the base price?

    Low Cost Carriers generally don't provide free checked luggage or meals in order to reduce their ticket price. Luggage and meal options are considered add-on features available during and after the...

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    Customer Support created an article,

    How to change dates, names, or cancel my booking?

    In most cases, booking details such as names and dates are final once the ticket is booked and credit card charged. Some airlines offer name changing or booking cancellation services with a servici...

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    Customer Support created an article,

    Is it safe to fly with LCC?

    Generally speaking, it’s equally safe to fly with either LCC or Traditional (Full-fare) Airlines. The civil aviation industry is an industry with strict standards/regulations, all aircrafts are re...

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    Customer Support created an article,

    What is a LCC?

    Wikipedia describes LCC as “A low-cost carrier or low-cost airline is an airline that generally has lower fares and fewer comforts. To make up for revenue lost in decreased ticket prices, the airli...

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    Customer Support created an article,

    What does "Book Separately" mean? (Mobile Version)

    "Book Separately" means those tickets are sold separately, and you have to book tickets for each of segment of the travel. Such flights are indicated with a separate green line. In this s...

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    Customer Support created an article,

    What does "Book Separately" mean? (Desktop Version)

    Traditionally, when you book tickets through airline's official website, you might book all segments of flights in the same ticket, so it will be possible to check your baggages to final destinati...

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    Customer Support created an article,

    Why can’t I find the ticket for the route I want?

    HelloWings Budget offers LCC airlines for search, which offer services in select airports only as of now. We should have all routes in our list of supported airlines. If you found any routes operat...